It’s our processes, service, and client relationships that make us stand out from the competition. We take pride in delivering a first class experience for each and every client. We diligently keep our staff focused on always exceeding your expectations. Our role as your trusted technology integrator begins with initial client meetings and takes us through the completion of the project. After the project is complete we are there for any service or maintenance needs you may experience. Over the decades we have honed and perfected our process that ensures a smooth and pleasant experience and has helped us maintain our position as the top technology integrator in the Vero Beach area.
1. Discovery and Consultation
Our relationship begins with a consultation session at your home or at our showroom where we meet with you to explore technology, control, and entertainment options for your new or existing home or office. We want to get to know you and know how you live your life and what brings you joy and comfort so we can design a system that meets your needs and expectations. During this meeting our design experts are here to answer your questions and provide creative suggestions on how incorporating technology can enhance your life at home as well as in your business.
Comprehensive and thoughtful system design and engineering up front leads to the best balance of functionality, reliability and aesthetics in the end result. This helps avoid costly mistakes or change orders, having to do something twice, or tearing up walls once they’ve been closed. Careful attention is given to the numerous details involved with smart technology and integrated systems to ensure they are easy to use and deliver consistent performance and allow for future expansion or upgrades. Everything from wiring infrastructure, hardware location, control device placement, user interface design, power management and blending equipment with architectural elements and interiors is planned out in advance. We coordinate with architects, engineers, interior designers, general contractors, and affected sub-contractors.
A smoother construction process is achieved when the technology system design is documented in advance of the actual construction. All parties involved in building your space benefit with clearly defined drawings for device location, pre-wire, technical power, schematics, rack elevation, lighting control, motorized window treatments, equipment space planning, video sightlines, requirements for video niches, and more. We coordinate with your entire design team including architects, engineers, designers, contractors, and consultant to reduce confusion and achieve a smooth and efficient project from start to finish.
4. Project Management
Once your design and engineering are underway your project get assigned to one of our experienced project managers. Our project manager will coordinate with your contractor, job superintendant, electrician, architect, interior decorator, and our installation team to ensure everything is going according to plan. Should you have any questions along the way our project manager will be by your side to answer them for you.
The pre-wire phase is undoubtedly one of the most important parts of the process. The wiring becomes the infrastructure that supports and integrates all of the various speakers, TV's, cameras, dimmers, wall jacks, and other home technology and entertainment products installed throughout your home. In a well-designed system, all wires run back to a carefully positioned central location, sometimes called the "A/V Closet."
6. Professional Installation
This installation phase where the project truly starts to take shape. If it is new construction, we returning along with other contractors (electricians, hvac contractors, plumbers, etc). to "trim" out our prewiring stage. If it is a remodel, we coordinate our efforts with your schedule and any other contractors working on your project. This is when we dig in to connect the right devices to the proper in wall wiring connections that enable full integration for all of your entertainment and technology home systems. We are committed to the highest level of professional installation techniques and relentless attention to detail.
If you have a beautiful, high performance vehicle, but can not easily drive it, then it is not as valuable. The same holds true with the user interface for your integrated technology system. Making sophisticated technology easy to use and simple for any user to get a high level of performance requires advanced work on the back end. Control systems continue to bring together more sub-systems from audio/video, media, lighting, shading, climate, etc. It is as if each system is speaking a different language and we translate everything together so it speaks one language that is easy to understand. Even if the equipment is properly selected and is robust, the programming effort will determine the intuitive operation. Our programmers balance the technical know-how with the human element so you will not need a manual filled with lots of instructions to control your system.
8. Hands On Training
It is our ultimate goal to have long term client relationships and provide exceptional support for all of our products and services. After we complete your project, we will meet with you in your home to show you how to use your new systems and we will not leave you feel comfortable using your systems. We are here for you before, during and after the installation, and will be of service to you and your family for years to come. We are not happy until you are happy.
9. System Adjustments & Warranty Period
We want you to love the way your system functions. Our technology solutions to simplify your everyday. We understand that after you live with your system you might have some adjustments or changes that need to be made. The Audiohouse has a 90 day adjustment period for system and programming changes. In addition to the adjustment period, our labor is fully warrantied for a full 90 days and our products are backed by a 1 year parts manufactures warranty.
10. Ongoing Service & Maintenance
Just as a vehicle needs regular maintenance and over time require service or replacement of parts, the same is true with smart technology and integrated systems. We provide continued tuning and system adjustments at set time intervals based on your unique solution to maximize performance levels. When something goes wrong, which is an inevitable truth about electronics, we will be there to fix it quickly. Plus the fact that constant innovation continues to advance electronic equipment means there may be new features and enhanced performance that you will want whether it’s for the video, music, security or control in your space. That’s why we take a proactive approach to communicating with you about the latest technology that is really important for you to consider and when updates to software and firmware are available. We’re here when you need us and are a trusted advisor you can count on.